Who is responsible for this website?
For this website, the primary data controller is Serenity (UK) Global Healthcare Limited (company number 16875367), Ground Floor, 40 Grosvenor Gardens, London, SW1W 0EB, United Kingdom.
Where you engage with a Serenity service in another country, the relevant local Serenity entity may be a separate controller for the personal information it processes in connection with that service.
What information this website may process
This is primarily an informational website and it does not contain a registration, booking or medical-history form. When you visit, limited technical information may be processed automatically by our hosting and content-delivery providers, such as IP address, browser/device information, requested pages, date and time, and security or diagnostic logs.
The site also requests web fonts from Google Fonts. Your browser may therefore make a direct request to Google infrastructure and transmit ordinary connection data such as your IP address and browser information.
Why we process information
We process limited website data where necessary to operate, secure and maintain the site, prevent misuse, troubleshoot faults and understand basic technical performance. The principal lawful basis for these activities is our legitimate interests in operating a secure and reliable website. If we introduce optional analytics, advertising or similar tracking that requires consent, it will not be activated until the appropriate consent has been obtained.
Who may receive information
Information may be processed by providers that support this website, including Netlify for hosting/content delivery and Google in connection with web-font delivery. We may also disclose information where required by law, to professional advisers, or where necessary to establish, exercise or defend legal rights.
International processing
Some technology providers may process information in countries outside the United Kingdom or European Economic Area. Where required, we rely on the contractual or other safeguards made available under applicable data-protection law.
How long we keep information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including security, legal and regulatory requirements. Technical logs are retained according to our provider settings and operational needs.
Your rights
Depending on the applicable law and circumstances, you may have rights to access, correct, erase or restrict personal information, object to certain processing, and request portability. Where processing is based on consent, you may withdraw that consent without affecting earlier lawful processing.
To exercise a privacy right or ask a privacy question, contact here4u@serenity-uk.com.
If UK data-protection law applies, you also have the right to complain to the UK Information Commissioner's Office (ICO). You can find information at ico.org.uk.
Changes to this notice
We may update this notice when our website, providers or legal obligations change. The date at the top shows the most recent revision.